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    Recommended Network Settings

    These settings are recommended for use with Falcon Electric products. They can help to improve the performance of your charge point and help to resolve network connection problems.

    • It’s best to set Wi-Fi channel selection to Auto instead of a specific channel. This lets your router automatically switch channels to avoid interference from nearby Wi-Fi networks and wireless devices that can slow down or even block Wi-Fi signals.
    • If your Wi-Fi router is dual-band (supports both 2.4GHz and 5GHz signals) your charge point may be able to get a better connection to one band or the other, depending on your surroundings.
    • Check your router’s firewall settings. Your firewall settings may be preventing your Andersen charge point connecting to the internet. You can try lowering these settings temporarily to see if your issue is resolved. Restore your firewall settings back to your preferred security level afterwards.
    • Warning: Lowering your router’s firewall settings may increase the risk of incoming threats from the internet. Refer to your router or firewall manufacturer for additional information.
    • Set your Wi-Fi router’s DHCP lease time to at least 2 hours. This can help ensure your charge point stays connected to your network. Any setting lower than 2 hours may prevent your charge point reconnecting to your network, even if the connection drops out for half a second or less.
    • If you have MAC address filtering enabled for added network security, the MAC addresses of your charge point must be added to the list of authorised devices. You can use your router’s software to view the MAC addresses of all devices on your network; refer to your router’s documentation for instructions.
    • If you have an 802.11 ac router or range extender, make sure it’s set up to allow 802.11 b/g/n device connections.

    IP Addresses and Ports

    Your Electron needs to communicate with FalconCloud to enable services, monitoring and to receive updates. The following IP addresses and Ports should be allowed through your firewall without any proxy or TLS inspection. Endpoint data below lists requirements for connectivity from a device to Falcon Cloud.

    Data columns shown are:

    • ID: The ID number of the row, also known as an endpoint set. This ID is the same as is returned by the web service for the endpoint set.
    • Category: This column also lists which endpoint sets are required to have network connectivity.
    • Addresses: Lists the FQDNs or wildcard domain names and IP Address ranges for the endpoint set. Note that an IP Address range is in CIDR format and may include many individual IP Addresses in the specified network.
    • Ports: Lists the TCP or UDP ports that are combined with the Addresses to form the network endpoint. You may notice some duplication in IP Address ranges where there are different ports listed.


    Category FQDN IP Address Port Direction
    Required falconcloud.co.uk 109.238.72.17/28 TCP: 443 Outbound
    Required csms.falconcloud.co.uk 109.238.72.17/28 TCP: 443 Inbound / Outbound
    Required firmware.falconcloud.co.uk 109.238.72.17/28 TCP: 80, 443 Oubound
    Required chargingpointsapi.falconcloud.co.uk 109.238.72.17/28 TCP: 443 Outbound
    Required id.falconcloud.co.uk 109.238.72.17/28 TCP: 443 Outbound
    Required iot.falconcloud.co.uk 109.238.72.17/28 TCP: 5912 Outbound
    in Electron EVW / EVPTroubleshooting
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