FalconCloud v3.2.9 Updates

Updates to FalconCloud (https://falconcloud.co.uk) applications and infrastructure has been scheduled for deployment to productions servers on Saturday 25th June 2022, between 9pm – 11pm.

New Features

  • OrionBMS Configuration support for Vehicles
    • Enables OTA BMS Config Updates
  • OrionBMS Firmware Updates support
    • Enables OTA Firmware Updates for OrionBMS

Improvements

  • Improved Charge Point Transaction handling.

Bug Fixes

  • Various bug fixes and performance updates.

No action is needed by any FalconCloud users in relation to the scheduled updates. However portal services may be unavailable during the maintenance window.

FalconCloud v2.6 Updates

Updates to FalconCloud (https://falconcloud.co.uk) applications and infrastructure has been scheduled for deployment to productions servers on Saturday 9th April 2022, between 9pm – 11pm.

New Features

  • Real time Vehicle reporting.
  • Significant CSMS performance improvements.
  • Support for CP sites and server based load balancing between CP’s
  • CA deployment updates.
  • Real time status updates.

Improvements

  • Background improvements to support new client UI.
  • Improved messaging and UI.

Bug Fixes

  • Various bug fixes and performance updates.

No action is needed by any FalconCloud users in relation to the scheduled updates. However portal services may be unavailable during the maintenance window.

FalconCloud v2.5 Updates

The following updates have been scheduled for deployment to FalconCloud (https://falconcloud.co.uk) on Saturday 10th July 2021.

New Features

  • Added Credit/Debit Card management for Public Charge Point users in the Web App.
    • Please Note: Credit/Debit cards are not stored on FalconCloud servers. They are stored with our PCI compliant payment processor Square.
  • Automatic billing of energy used for Public Charge Point sessions.
  • Self management of billing profile and primary credit/debit card.

Bug Fixes

  • Various bug fixes and performance updates

No action is needed by any FalconCloud users in relation to the scheduled updates.

We are now ISO 9001:2015 Accredited!

We are delighted to announce that we are now officially ISO 9001 accredited. Our Quality Management System (QMS) has been confirmed as meeting the standards of the latest 2015 revision. Gaining accreditation of this internationally recognised standard demonstrates our commitment to providing a consistently high quality of service to our customers alongside ongoing investment in development, technology, processes and procedures.

ISO 9001:2015 standard is underpinned by risk based thinking and requires active engagement of employees at all levels of the business. The benefits of an established Quality Management System reach far beyond customer satisfaction and assurance, the accreditation enhances the professionalism of the business’ operations and creates a culture of exceeding expectations.

We will be continually improving the system to ensure that all processes, plans and training are always to the highest standard. This demonstrates our commitment in meeting customer requirements and providing excellent customer service for all our products and services.

FalconCloud v2.3 Updates

The following updates have been scheduled for deployment to FalconCloud (https://falconcloud.co.uk) on Thursday 21st January 2021.

New Features

  • Updated Charging Point API to support third party apps
  • Updated Vehicles API to support third party apps
  • Public Charge Point Management Features

Bug Fixes

  • Various bug fixes and performance updates

No action is needed by any FalconCloud users in relation to the scheduled updates.

January 2021 Corona Virus Statement

With the Governments announcement of another National lock down, we deemed it appropriate to make a statement regarding the stance that we are having to take to keep our staff and customers safe. For the time being all collection options have been postponed as we take steps to safeguard employee’s well being by limiting external contact.

Therefore the following actions will be in affect from the 5th January until further notice

  • Customer visits to be re-organised for a later date
  • Removal of collection options for orders
  • Any sub contracted non emergency work to be rescheduled
  • Customers with collection only orders will be contacted and delivery arranged FOC

Apologies for any inconvenience this may cause, please contact your account manager if you need any assistance.

FalconCloud v2.2 Updates

We are pleased to announce the following updates are now live on FalconCloud (https://falconcloud.co.uk)

New Features

  • Smart Charging – Automatically charge your vehicle during your energy supplier’s off-peak period
  • Smart Charging History – View Carbon impact and session history
  • Self Service User Registration
  • Self Service ChargePoint Activation

Bug Fix’s

  • Fix Charging History Sorting Order
  • Various Performance and Bug Fix’s
  • Minor API changes to support new iOS App

Falcon Cloud v2.0 Updates

We are pleased to announce the following updates are now live on FalconCloud (https://falconcloud.co.uk)

New Features

  • LED Light Control – Electron v1 charge points will receive an update to enable in the next 14 days
  • Automatic Charging (Beta)
  • Scheduled Charging (Beta)
  • Public Charge Point support
  • Real Time Notifications
  • Infrastructure updates to support Smart Charging based on National Grid predicted demand

Bug Fix’s

  • Correction to dashboard Colours
  • Updated dashboard details for Approved Installers

Corona Virus Customer Statement

Due to the rising concerns surrounding the Corona Virus outbreak, we deemed it appropriate to make a statement regarding the stance that we are having to take to keep our staff and customers safe. We are urging customers to place any urgent orders ASAP to avoid further delays as supply chain issues are becoming more apparent, in some cases delays of 4+ weeks can be expected.

For the time being all collection options have been postponed both in-house and through our website as we take steps to safeguard employee’s well being by limiting external contact.

All products currently in stock will not be effected by delays, however longevity of stock cannot be guaranteed as we are already seeing higher demand for certain product lines.

Current delays we are aware of

  • Shipments to Italy have been delayed for the foreseeable future
  • Chance of major delays to all other European countries
  • Customer visits to be re-organised for a later date
  • Removal of collection options for orders

We recommend getting in touch with your Account Manager to see if you will be affected and apologies for any inconvenience it may cause.

Update on plug-in vehicle grants following the budget

Yesterday’s (11 March 2020) budget has announced that that government is providing £532 million for consumer incentives for ultra-low emission vehicles. As part of that:

  • The government will provide £403 million for the plug-in car grant (PICG), extending it to 2022-23
  • Recognising that the market for other ultra-low emission vehicles is still at an early stage of development, the government will also provide £129.5 million to extend the plug-in grants for vans, taxis and motorcycles to 2022-23

Plug in car grant

Starting Thursday 12 March (2020), those making the switch to electric cars will be eligible for a grant of up to £3,000. As the uptake of zero-emission cars increases, a small reduction to the grant, as well as excluding cars costing £50,000 or more will allow more drivers to benefit from making the switch for longer. These changes will come into effect on orders placed on the portal after 11:59pm on 11 March and the government will continue to keep the rate of the grant under review.

Plug in van, taxi and motorcycle grants

Alongside this, the government will also continue to provide grants to support the purchase of zero emission vans, taxis and motorbikes at the same rate as before. The rates of all of the plug-in vehicle grants are subject to review over time, depending on how the market develops.

https://www.gov.uk/government/news/plug-in-vehicle-grants-update-following-todays-budget